-------- Set a branch with two waysA.SwitchB.DecisionC. Call data actionUnder Reusable Tasks, you can configure complex functions of the interaction such as to look up the database for user records using call data actions, route interaction based on the user data to create variables and use the variables in an expression.TrueFalseWhich routing method enables you to create multiple flows for working hours, closed hours, and holidays?A. Flow RoutingB. Schedule based RoutingC. Interaction RoutingD. Emergency RoutingArchitect flow can be published only if the flow is __ % of the allotted usage.A. <90B. <=90C. <=98D. <98The Dependency Search feature in Architect allows you to ______A. Locate the people assigned to a queueB. Search the flows to locate agents in the groupC. Locate the flows that have a dependency on any objectD. Locate any expressions in ArchitectArchitect allows you to do which of the following?(Place a check beside all of the statements that are correct)A. Dynamically convert text to speech and search an employee directory using speech recognitionB. Transfer calls to an agent, operator, or queue using bullseye routingC. Create a call flow for outbound callsD. Play prerecorded messages, receive inbound calls, and route inbound calls to queuesE. Transfer calls to an agent or operator.The goal of _______ is to reduce a customer's efforts, while increasing service efficiency.A. FlowB. PromptsC. IVRD. DTMFChoose examples of tasks:A. Prompt the customer to enter an account number.B. Validate the account number with your customer data.C. Configure hold music while you perform the process in the back-end.D. Fetch customer details such as account balance, credit card due date, and appointment history.E. Using audio, share the requested information with the customer.F. Configure simple account number validation.G. End the task sequence with an action that tells the flow where to go next.H. All choices beforeAfter a flow is published: ( choose three)A. After a flow is published, the administrator can edit, publish, or delete.B. After a flow is published, it is in read-only mode and you cannot edit, publish, or delete.C. To view the version history, click the Version button.D. Administrators can assign the flow to specific numbers and schedules.Which variable is used to exchange or pass data that is unrelated to the call, from one application to another?A. Call.UUIDataB. Call.PositionInQueueC. Call.CalledAddressD. Call.CampaignWhat is the default value for the Menu selection timeout?A. 3 secondsB. 5 secondsC. 6 secondsD. 10 seconds------ Use this action to set up the audio behavior while a caller is waiting in a queue.A. Play Estimated Wait TimeB. Play Position In QueueC. Hold MusicThe Debug options allows the user to _____A. Validate the errors in the call flowB. Listen to the flow from the caller's point of viewC. Identify the errors in the flowD. Segregate the errors in the flowIn schedule-based routing, call flows are prioritized in the following sequence:A. Holiday, Emergency, Closed, and OpenB. Emergency, Holiday, Closed, and OpenC. Closed, Emergency, Open, and HolidayD. Closed, Holiday, Open, and EmergencyAfter creating a flow, you decide to check the created flow before it goes live. You can test the flow using the Debug option that allows you to listen to the flow from the caller's point of view. A. You must Publish the flow to Genesys Cloud;B. You must click the down arrow next to Publish menu and select Debug. The Debug Enabled dialog box appears with the calling address.___________ is the default amount of time the system waits for the caller's input before timing out.A. Dial planB. No Entry TimeoutC. Inter-Digit TimeoutD. Extension timeoutIf you enable Media Capture and Protocol Capture, Genesys Cloud logs all the data entered in the system. This process is also applicable for secure flow. The best practice is to avoid enabling these settings when using secure flows. True/falseA ------- typically contains a collection of actions designed to perform an assigned task sequentially.A. MenuB. TaskC. Data ActionIn Architect, you can perform the following actions for the contact center.(Choose three options)A. Update customer detailsB. Create in-queue musicC. Create an IVR for the agent-less interactionD. Create a page to present customer details--------Informs callers of their place in the queue.A. Play Estimated Wait TimeB. Play Position In QueueC. Hold Music
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