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Prompts Instruct the callers what to do and played when a call is passed to a menu or transferred to another flow.A. TrueB. False
An Edge updates its software in a default maintenance window. A. Noon to 02:OO PMB. Midnight to 2:00 AMC. 2:00 AM to 5:00 AM
What is the default value for Listen for extension dialing in default menu setting?A. TrueB. FalseC. default
Check all of the statements that are correct :A. You can create a PDF of a flow's menu and taskB. You cannot print an unlocked flowC. If another user locks current flow, you can only search fora view, and export the flow. However, you can switch from read-only to edit mode if you have appropriate permissionsD. If another user locks current flow, you can only search fora view, and export the flow. However, only the owner of call flow can switch from read-only to edit mode.
What is the maximum file size that a user can upload into Genesys Cloud CX Documents?A. 2 GBB. 1GBC. No limit
In Architect, you cannot transfer data between call flows.A. trueB. False
What is the default value for Number of times to repeat menu?A. 1B. 2C. 3D. 5
Before you design a flow using Architect, it is good to plan the components of the flow. The following are the standard options you must consider when planning and implementing the flow: ( choose 1)A. The number of items used in each menuB. The number of levels in the menusC. The required number of prompts used in the flowD. The skills used in the contact centerE. The languages used in the contact centerF. The number of queues required in the contact centerG. All cases
You may also identify the flow size by exporting it to your local system. The maximum flow size of any flow is 6 Megabytes (MB). Usually, most of the flows are few hundred Kilobytes (KB).TrueFalse
f a flow's size is lower than ------ of the allowable size, the flow indicator does not appear, and it implies the size is Low.A. 60B. 70C. 80D. 90
You can create and manage a schedule from the Schedules section in Admin > Routing > Scheduling.true/false
You can add prompts either by using the TTS option, or by uploading audio files with the .wav extension.A. TrueB. False
Using the _______ action(s), you can transfer data between flows.A. Set Participant DataB. Get Participant DataC. (Either A or B) Set Participant Data and Get Participant DataD. (Both A & B) Set Participant Data and Get Participant Data
The following types of flows are available in Architect ? ( Select all the answers that apply)A. lnbound CallB. lnbound EmailC. lnbound MessageD. Inbound ChatE. In-Queue OutboundF. Outbound CallG. Secure CallH. Survey Invite FlowI. Common Module
Using the Validate option, you can test the created call flow.A. TrueB. False
Which of the following attributes are assigned to agents to ensure that interactions are routed to the most appropriate agent? (Select all the answers that apply)A. SkillsB. Desire to useC. A scoreD. Languages
There the two main components of Architect : Flows and PromptsA. TrueB. False
When we cerate task, From Toolbox, drag a Task and drop it into the Reusable task section. and Name the task and click Set this as the starting task.Truefalse
You can neither delete System prompts, nor can you rename a system prompt name, change the description, or modify the text on a system prompt resource. You can, however, override the default audioTrueFalse
When the interaction goes through the secure flow, for Agent-Initiated Session, the agent must transfer the call to a secure flow. For this scenario, in the agent's script window, you must configure a button to invoke a secure flow.True/False

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