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In schedule based routing, the flows are organized into three categories namely Open, Closed, and Holiday.
The prompts in the imported flow depend on the type of file the system imports.TrueFalse
To create an outbound call campaign you need these parameters: ( choose 7)A. AgentsB. Dialing ModeC. Agents scriptD. Evaluation fromE. Dialing groupF. QueueG. Edge groupH. SkillsI. Contact listJ. No-answer timeout
When you import a flow, Architect does NOT analyze the file to determine the type of configuration data it containsA. TrueB. False
-------- is an automated system that allows a computer to interactWith customers through Dual-Tone Multi-Frequency (DTMF) signaling and Speech recognition.A. FlowB. Speech recognitionC. IVRD. ACD
What is the default value for No Entry Timeout Timeout - Collect Input ?A. 3 secondsB. 5 secondsC. 6 secondsD. 10 seconds
A well-designed IVR presents choices clearly, helping the customer get the right assistance as quickly as possible.A. True B. False
To read and write data from an external CRM, you must configure a Data Action.True/False
--------------- allows you to use spoken words or phrases to trigger certain flow actions. This way, a caller can verbally select options in the IVR, rather than using his/her telephone keypad.A. PromptsB. Speech recognitionC. IVRD. DTMP
Architect provides a list of languages in audio-related forms that you can include within a flow. You can select a language for playback or voice prompt.A. True B. false
Based on the inputs from the customer, the ------ system routes the interaction to provide appropriate responses in the form of voice, fax, callback, or email, or directly connect the customer to the best available agent.A. FlowB. IVRC. ACDD. Speech recognition
The following are the common routing strategies employed in contact centers: ( Choose 1) A. Direct Routing (phone number) B. Data-Directed Routing C. Location-Based Routing D. Skills-Based RoutingE. Time-Based RoutingF. All cases
What is the default value for Maximum delay for extension dialing in default menu setting?A. 1 secondB. 2 secondsC. 3 secondsD. 5 seconds
Frequent Routing Mistakes ? choose one A. Creating lengthy queues.B. Lacking guidance when customers press the wrong IVR option.C. Having too many sub-menu options.D. all cases
To use the created script in a call flow, you must use the _____ action.A. Set UUI dataB. Collect inputC. Call dataD. Set Screen Pop
If you do not add an Emergency flow, Genesys Cloud assumes the closed flow as the default Emergency flow.true/false
Architect has built-in In-queue flows that can be used in queues or flows. The default queue is configured with Hold Music action added with an audio promptTrue/False
------------------Use this action to inform the caller about the estimated wait time.A. Play Estimated Wait TimeB. Play Position In QueueC. Hold Music
After creating the flow, you can validate the created flow. To validate the flow, click the Validate button on the menu bar. If there are any errors in the flow, you can view the severity of the error by the color codes.TrueFalse
For creating a schedule group, at least one _____________ schedule is required.A. OpenB. Working HoursC. ClosedD. Holiday

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