Math Questions

1. Which of the following systems are especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance? MIS TPS DSS KMS CRM

1. Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? ESS TPS MIS DSS CRM

1. Policies that determine which information technology will be used, when, and how, are provided by: IT educational services. IT management services. application software services. IT standards services. data management services.

1. Interaction jobs are those jobs which: require close coordination and collaboration. involve knowledge that can't be put into an information system. are performed typically by operational-level employees. require intense levels of interaction with clients. require an emphasis on innovation.

1. Which of the following statements about Plan International's new human resources system, as described in the chapter case, is not true? It took six months to implement a working system at Plan International's international headquarters. The new system helps manage grants and donations received by Plan International. The new system is cloud-based and delivers information on a secure mobile platform. The new system enables employees to update their own personal information.

1. A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of a/an: KMS. TPS. ESS. MIS. CRM system

1. DSS and MIS are also referred to as ________ systems. business information business intelligence executive support business model expert

1. Which of the following systems are designed to support organization-wide process coordination and integration? DSS MIS CRM Enterprise applications ESS

1. A(n) ________ collects data from various key business processes and stores the data in a single comprehensive data repository, usable by many parts of the business. TPS DSS automatic reporting system MIS enterprise system

1. Which of the following statements is not true about collaboration in a business setting? Collaboration may be a short-lived activity, lasting just a few minutes. Collaboration is a many-to-many activity as opposed to a one-to-one or one-to-many activity. Meaningful collaboration requires a supportive business firm culture and the right, decentralized structure. The evidence of the business benefits of collaboration is largely anecdotal. Special types of information systems are available to support collaboration.

1. Engineers and scientists are examples of: senior management. production workers. knowledge workers. middle management. operational management.

1. A computerized system that performs and records the daily activities necessary to conduct business is classified as a(n): executive support system. management-level system. decision support system. transaction processing system. business intelligence system.

1. You have been hired by Inspiration Inc. to help improve its profit margin. Inspiration Inc. is a business communications consulting firm that services many clients in different industries throughout the world. The firm provides its clients with customized written recommendations about how to best use the client's existing resources to improve the client's internal communications. The company has approximately 100 consultants, all of whom are located in its central headquarters in Chicago. What system do you recommend to improve Inspiration Inc.'s business processes and increase its profit margin? Extranet, to enable quick collaboration via the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed CRM, to maintain easily accessible customer records to minimize the time spent looking for client data KMS, to minimize redundant work on similar clients Video conferencing system, to improve collaboration MIS, to produce reports on the firm's operations

1. Which of the following is not a true statement with respect to business processes? Every business can be seen as a collection of business processes. Analyzing business processes can enable you to achieve a clear understanding of how a business actually works. The efficiency of a business firm is not related to its business processes. Information systems can automate many steps in business processes that were formerly performed manually. A business process may involve a unique way in which work, information, and knowledge are coordinated within an organization.

1. Second Life is an example of a(n): virtual world. wiki. social networking site. mind mapping tool. extranet.

1. Which of the following is an interorganizational business process? Hiring an employee Identifying a customer Creating financial statements Ordering raw materials Checking product quality

1. Which of the following is most likely to have direct responsibility for ensuring that his or her company complies with existing data privacy laws? CPO CKO CIO CIP CSO

1. The term management information systems refers to a specific category of information systems serving: integrated data processing throughout the firm. transaction process reporting. senior management. middle management functions. knowledge workers.

1. The principal liaison between the information systems groups and the rest of the organization is a(n): programmer. information systems manager. systems analyst. CIO. CSO.

1. Which of the following would a CSO not be responsible for? Educating and training users about security Keeping management aware of security threats Maintaining tools chosen to implement security Providing physical security Enforcing the firm's information security policy