Math Questions

1. Which of the following types of systems could be used to enable different firms to work collaboratively on a product? Intranet Extranet KMS CRM DSS

1. Which of the following would be primarily responsible for enterprise-wide governance and usage of information to maximize the value of an organization's data? CKO CPO end users CDO CSO

1. Which of the following best describes the type of information systems FWO implemented, as discussed in the chapter case? ESS DSS TPS KMS Cloud collaboration service

1. Which of the following systems are designed to summarize and report on the company's basic operations? KMS DSS ESS TPS MIS

1. Cisco's WebEx is an example of which of the following types of collaboration tools? Blog Team room Online meeting Group calendar Wiki

1. What is the most important benefit of an enterprise application? Enabling speed of communicating Enabling business functions and departments to share information Enabling a company to work collaboratively with customers and suppliers Enabling cost-effective, e-business processes Enabling managers to make better decisions

1. Which of the following is not a service typically provided by an information systems department? Telecommunications services Physical facilities management services Data management services Project management services Human resources services

1. The three principal levels of hierarchies within a business organization are: senior management, knowledge workers, and service workers. senior management, middle management, and operational management. senior management, data workers, and operational management. senior management, operational management, and workers. senior management, operational management, and data workers.

1. ________ provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. TPS MIS ESS CPS CRM systems

1. You work for a highly successful advertiser that is about to expand nationally. Of utmost importance will be finding a way to store and disseminate its clients' frequently updated branding and style guides throughout the organization. The guides include multiple image files and text documents. What system will best serve these needs? A wiki An extranet with KMS capabilities A TPS with KMS capabilities A telepresence system A virtual world

1. ________ technology allows a videoconference participant to give the appearance of being present at a location other than his or her true physical location. Telepresence Virtual reality Screen sharing Mind mapping Virtual world

1. As discussed in the chapter case, what is the primary reason why Spacebook failed? It was too expensive to implement. It was designed and developed without taking the organization's culture into consideration. It did not include enough collaboration tools. Its user interface was confusing. It was riddled with technical issues.

1. Development and support services for a firm's business systems are provided by: IT educational services. IT management services. data management services. IT standards services. application software services.

1. Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? ESS CRM system MIS DSS SCM system

1. Supply chain management systems are considered to be a(n) ________ because they automate the flow of information across company boundaries. KMS enterprise system MIS interorganizational system cross-functional system

1. Which of the following can typically access a company's intranet? The general public The firm's employees The firm's customers The firm's suppliers The firm's outside contractors

1. IBM Connections is an example of which of the following? MIS Enterprise social networking tool E-commerce system Intranet Extranet

1. Key forces in a business's immediate environment include: stockholders. technological innovations. economic conditions. politic conditions. global events.

1. Which of the following refers to the purchase or sale of goods and services over the Internet? E-commerce E-business CRM MIS SCM

1. A wiki is a type of collaborative: social network. blogging. virtual world. website. MIS.