Cognitive Psychology Questions

Francine is the head of a group at an ad agency working with copywriters, artists and designers to come up with effective branding of new products. Why is it particularly important for her to keep her team happy? A) People are more conscientious when they are in a good mood.B) People are more efficient when they are in a good mood.C) People are more productive when they are in a good mood.D) People are more cooperative when they are in a good mood.E) People are more creative when they are in a good mood.

Some researchers doubt the existence of emotional intelligence. Which of the following is an argument they use against it?A) EI assumes that decisions made emotively are superior to those made dispassionately.B) Emotions cannot be measured by testing as can be done for personality or intelligence.C) The tests used to measure EI are too simplistic in what they define as right and wrong answers.D) The concept of EI is so broad and variegated as to render it effectively meaningless.E) People with high EI appear to be high performers in the eyes of others rather than in reality.

Providing quality customer service makes demands on employees because it often puts them in a state ofA) cognitive dissonance.B) negative affect.C) emotional contagion.D) emotional dissonance.E) positive affect.

Emotional intelligence appears to be especially relevant in jobs that demand which of the following? A) social interactionB) commitmentC) task structureD) charismaE) leadership skills

A study examining 11 American presidents concluded that the key quality differentiating the successful from the unsuccessful presidents was A) communication.B) political oratory.C) emotional intelligence.D) vision.E) cognitive style.

Astute corporate executives use emotional content to get employees to buy intoA) their job responsibilities.B) unethical requests.C) overtime.D) their vision of the company's future.E) downsizing.

Organizations that promote positive moods at work are likely toA) be less creative.B) be less relaxed.C) have a more motivated workforce.D) have lower expectations of success.E) not work as hard.

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case? A) They tend to choose an outcome that will confirm their negative worldview.B) They search for the perfect solution when rarely is any solution perfect.C) They rarely weigh up all the options when making a decision.D) They avoid stereotyping and other behaviors that allow them to come to a rapid decision.E) They tend to put too great a value on their own ability to affect outcomes.

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for which of the following jobs?A) an interviewer who assesses candidates in an employment agencyB) an engineer heading up a team designing a complex software/hardware interfaceC) a meeting planner who must set up meetings for candidates around the worldD) a copy editor who seeks out spelling errors and grammatical mistakes in manuscriptsE) a realtor arranging sales between homeowners and potential buyers

In what way is negotiation different from other activities in the workplace? A) A lack of emotion improves performance.B) Feeling bad about your performance in a negotiation is likely to improve future performance.C) Displaying negative emotions such as anger is ineffective.D) Negative outcomes do not mean that negative emotions will result.E) A negative emotional state enhances performance.

When customers "catch" employees' positive moods, theyA) spend more money.B) shop longer.C) become more demanding.D) smile more often.E) negotiate better.

When doctors attend a workshop to improve their bedside manner and feel more apathy for their patients, they are attempting to impact theirA) deep acting.B) surface acting.C) emotional labor.D) displayed emotions.

The "catching" of emotions from others is known asA) cognitive dissonance.B) emotional contagion.C) emotional dissonance.D) EI.E) moodiness.

All of the following are true statements concerning the criticism of EI EXCEPT:A) EI is too vague a concept.B) There is only one generally accepted definition of EI.C) EI can't be measured.D) The validity of EI is suspect.E) EI is highly correlated with measures of personality.

As the CEO of a corporation, you have learned to understand the role of emotional intelligence in the workplace. You have worked hard to develop emotional intelligence in your vice-presidents, but believe that some are still struggling. Alan, the V.P. of Employee Relations, does a great job in most respects, but you have noticed that he is very concerned about his image and does not take joking about his abilities well. Alan seems to lack the ability to be aware of what he is feeling. Based on these observations, you would say that Alan is lacking in ________.A) self-awarenessB) self-managementC) empathyD) social skillsE) self-motivation

Which of the following is not an argument that supports the existence of emotional intelligence?A) EI is practically indistinguishable from the established concepts of intelligence and personality.B) People with high EI have a leg up in the business world.C) People without the ability to process emotions have been proved to be poor decision makers.D) A high level of EI is a good predictor of job performance.E) It is intuitively appealing.

________ is more stressful to employees than ________ because it requires feigning one's true emotions.A) deep acting; surface actingB) experiencing displayed emotions; experiencing felt emotionsC) surface acting; deep actingD) surface acting; felt emotions

Gina and Hanna are teachers. Gina dislikes her students, but pretends she likes them by making sure she acts in a friendly manner toward them. Hanna also dislikes her students, but is trying to change the way she feels about them. Which of these teachers is most likely to feel the most stress from their actions and why?A) Gina, since she has to feign genuine emotionB) Gina, since her deep emotions conflict with what her job requiresC) Hanna, since she will probably display her true feelings before she changes her deep emotionsD) Hanna, since it is very difficult to change displayed emotionE) Their actions are unlikely to cause stress.

Joseph is not very good at reading the emotions of his employees and has not learned to express his own emotions. He would be classified as having which of the following? A) low emotional laborB) low emotional intelligenceC) high empathyD) high emotional intelligenceE) low affect

Which of the following is NOT true?A) People with damage to the prefrontal cortex scored significantly lower on EI tests.B) EI is neurologically based.C) People who suffer neurological damage make poorer decisions.D) People with damage to the prefrontal cortex will score lower on standard measures of intelligence then people without the same brain damage.E) EI is biologically based.