Sociology Questions
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________ conflict occurs due to personality differences. a. Values b. Task c. Process d. Relationship e. Information
Conflicts of interest can occur over ________ issues, which include time, money, and physical resources. a. psychological b. procedural c. ethical d. substantive e. cultural
In the second stage of Glasl's model of conflict escalation, ________, each side's opinion becomes polarized and emotions rise. a. hardening b. loss of face c. action over words d. debate e. images/coalitions
In the first stage of Glasl's model of conflict escalation, ________, the disagreement is recognized, but both sides believe it can be resolved through discussion. a. hardening b. loss of face c. action over words d. debate e. images/coalitions
In a dysfunctional conflict, a. some but not all of the potential gains from the conflict are realized. b. neither party typically withdraws from communicating. c. negative feelings do not carry over after the conflict ends. d. negative feelings tend not to become separated from the initial issue. e. no one is satisfied with the outcome.ANSWER: e
Conflicts of interest can occur over ________ issues, which involve the way the conflict will be handled. a. psychological b. procedural c. ethical d. substantive e. cultural
Which of the following is NOT true of conflict? a. It can be a creative force. b. It can end with people feeling better about something. c. It can impact company performance. d. It is influenced by emotions. e. It always entails at least some destruction.
Which of the following arises due to interpersonal issues? a. values conflict b. task conflict c. process conflict d. relationship conflict e. information conflict
New Wakefield Hospital has only one portable X-ray machine. The emergency room staff claim to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine. The conflict between these two groups is a result of a. differing process goals. b. resource constraints. c. differing values. d. excessive competitiveness. e. interpersonal differences.
________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals. a. Values b. Information c. Dysfunctional d. Constructive e. Structural
________ conflict is a disagreement about how to accomplish something. a. Values b. Task c. Process d. Relationship e. Information
A group of managers cannot agree on what the next month's sales goals ought to be. The group is experiencing a. values conflict b. task conflict c. process conflict d. relationship conflict e. information conflict
________ conflict occurs due to perceived or actual incompatibilities in beliefs about what is right or wrong. a. Values b. Task c. Process d. Relationship e. Information
________ conflict is destructive conflict focused on emotions and differences between the two parties. a. Values b. Information c. Dysfunctional d. Constructive e. Structural
Which of the following is NOT true of negotiation? a. It can involve more than two parties. b. The parties involved have different preferences regarding an issue. c. It is fairly consistent across cultures. d. It is primarily about compromise. e. The parties can be groups or individuals.
Which of the following is NOT true of constructive conflict? a. It can energize behavior. b. It works best when people focus on their emotions. c. It can stimulate new ideas. d. It can promote healthy competition. e. It can result in higher-quality decisions.
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