Sociology Questions
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Which of the following is an effective conflict resolution behavior? a. winning at all costs b. displaying anger c. avoiding the conflict d. demeaning the other party e. none of these
By definition, __________ conflict occurs between groups at the same organizational level. a. values b. task c. process d. vertical e. horizontal
The collaborating strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party. a. low, low b. low, high c. high, low d. high, high e. moderate, moderate
. Which conflict resolution strategy embodies an "I win, you win" mindset? a. compromising b. avoiding c. competing d. accommodating e. collaborating
Which conflict resolution behavior reflects the fact that by focusing on the outcome, the root cause of the conflict is more likely to be addressed? a. documenting b. perspective taking c. smoothing d. reaching out e. focusing on interests rather than positions
When a third party facilitates a discussion using persuasion and logic, suggests alternatives, establishes each side's priorities, and suggests a nonbinding settlement, the process is called a. mediation. b. conciliation. c. distributive negotiation. d. integrative negotiation. e. arbitration.
. In the eighth stage of Glasl's model of conflict escalation, ________, the goal becomes destruction and dissolution of the system. a. together into the abyss b. threat as a strategy c. fragmentation of the enemy d. burn the unbelievers e. limited attempts to overthrow
Which conflict resolution strategy reflects a desire to give both parties what they want? a. compromising b. avoiding c. competing d. accommodating e. collaborating
Which conflict resolution behavior entails playing down the differences between the two sides while emphasizing common interests? a. documenting b. perspective taking c. smoothing d. reaching out e. focusing on interests rather than positions
Which conflict resolution behavior entails attempting to put yourself in the other person's position and understand that person's point of view? a. documenting b. perspective taking c. smoothing d. reaching out e. focusing on interests rather than positions
Which conflict resolution strategy requires both sides to sacrifice something in order to end the conflict? a. compromising b. avoiding c. competing d. accommodating e. collaborating
Which conflict resolution strategy embodies a "Nobody wins, nobody loses" mindset? a. compromising b. avoiding c. competing d. accommodating e. collaborating
Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's? a. compromising b. avoiding c. competing d. accommodating e. collaborating
Which conflict resolution strategy entails giving the other party what it wants? a. compromising b. avoiding c. competing d. accommodating e. collaborating
Which conflict resolution strategy entails ignoring the conflict or denying that it exists? a. compromising b. avoiding c. competing d. accommodating e. collaborating
________ conflict occurs as a result of process features of the organization. a. Values b. Task c. Structural d. Relationship e. Information
________ conflict is a disagreement about what the goals should be. a. Values b. Task c. Process d. Relationship e. Information
The management department plans to grow based on several agreed upon goals, but department members can't seem to agree on how goals will actually be achieved. The management department is experiencing a. information conflict. b. task conflict. c. process conflict. d. relationship conflict. e. values conflict.
Conflicts of interest can occur over ________ issues, which involve perceptions of fairness, trust, or interest in participating. a. psychological b. procedural c. ethical d. substantive e. cultural
________ conflict occurs when people are uninformed, misinformed, interpret things differently, or disagree about what's relevant. a. Values b. Task c. Process d. Relationship e. Information