Sociology Questions
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What a conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more problems? a. accommodating b. competing c. avoiding d. compromising e. collaborating
Which of the following is NOT one of the four key areas of skill development suggested by professionals in conflict resolution training? a. communicating nonverbally b. questioning c. listening d. mediating e. avoiding
Some employees feel that an organization should be focused on profits while others believe it should focus on doing the maximum good for the maximum number of people. What type of conflict is occurring here? a. information conflict. b. task conflict. c. process conflict. d. relationship conflict. e. values conflict.
Which conflict resolution strategy embodies an "I lose, you win" mindset? a. compromising b. avoiding c. competing d. accommodating e. collaborating
__________ involves a 3rd party in a negotiation to overcome a stalemate between the parties. a. Conflict escalation b. Integrative negotiation c. Distributive negotiation d. Alternative dispute resolution e. Game theory
Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't negotiate at all? a. NAACP b. ASVAB c. NIMBY d. BATNA e. SPECTRE
Research has shown that managers who have good conflict resolution skills __________ than managers who don't. a. quit less often b. fare no better in the workplace c. get more promotions d. get fewer promotions e. none of these
In the third stage of Glasl's model of conflict escalation, ________, the idea that "talking no longer helps" emerges and the conflict begins to get destructive. a. hardening b. loss of face c. action over words d. debate e. images/coalitions
In the sixth stage of Glasl's model of conflict escalation, ________, ultimatums are made and conflict escalation accelerates. a. together into the abyss b. threat as a strategy c. fragmentation of the enemy d. burn the unbelievers e. limited attempts to overthrow
The fifth stage of Glasl's model of conflict escalation, ________, marks the beginning of open and direct aggression intended to cause public shame to the opponent. a. hardening b. loss of face c. action over words d. debate e. images/coalitions
Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other? a. mediation b. conciliation c. distributive negotiation d. integrative negotiation e. arbitration
Which conflict resolution strategy embodies a "we both win some and lose some" mindset? a. compromising b. avoiding c. competing d. accommodating e. collaborating
Acts of vengeance fall under which category of ineffective conflict resolution behaviors? a. displaying anger b. winning at all costs c. retaliation d. avoiding the conflict e. demeaning the other party
Distributive negotiation is a. zero sum. b. usually ineffective. c. unscientific. d. better than integrative negotiation. e. none of these
Generating feelings of __________ helps to de-escalate conflict. a. empathy only b. sympathy only c. both empathy and sympathy d. neither empathy nor sympathy e. empathy, sympathy, and telepathy
The competing strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party. a. low, low b. low, high c. high, low d. high, high e. moderate, moderate
Which conflict resolution behavior entails contacting the other party, making the first move, and trying to make amends? a. documenting b. perspective taking c. smoothing d. reaching out e. focusing on interests rather than positions
The avoiding strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party. a. low, low b. low, high c. high, low d. high, high e. moderate, moderate
The compromising strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party. a. low, low b. low, high c. high, low d. high, high e. moderate, moderate
Effective project teams tend to have _______ levels of relationship conflict that ______ toward the end of the project. a. high, increases b. high, decreases c. low, increases d. low, decreases e. moderate, fluctuates