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En tant que psychologue social, vous êtes sollicité pour faire un audit dans une usine de fabrication d'automobiles. Le commanditaire de l'étude vous explique qu'il y a des problèmes de satisfaction des "exécutants" dans une unité de production. En examinant la manière dont fonctionne cette unité, vous observez que les directives partent d'un supérieur qui les transmettent à un de ses collaborateurs (N-1) qui les dispachent ensuite à un contremaître (N-2), qui les répercutent à son tour sur l'ensemble des exécutants, sans possibilité pour eux d'interagir sur leur savoir-faire. Quel métier faites-vous et à quelles connaissances en psychologie sociale pourriez-vous faire appel pour cet audit?

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