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Diane Marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees. She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has ________.a. high cognitive dissonanceb. low confirmation biasc. high self-serving biasd. low emotional intelligencee. low emotional dissonance
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