Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?A) virtual worldsB) screen sharingC) collaborative writingD) large audience WebinarsAll of the following statements regarding Lotus Notes are true except which one?A) It began as an e-mail and messaging client.B) It is a widely used collaboration tool at larger firms.C) It provides capabilities for wikis and microblogging.D) It provides tools for full version control of all company documentation.Which of the following occupations would not be categorized as an "interaction" job?A) sales representativeB) business managerC) engineerD) operations managerInstitute of Electrical and Electronics EngineersWhich of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?A) intranetB) extranetC) KMSD) TPSWhich of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?A) synchronous/colocatedB) same time/remoteC) different time/remoteD) remote/colocatedWhich of the following is not one of the reasons for the increased business focus on collaboration and teamwork?A) the need for creating innovative products and servicesB) growth of "interaction" jobsC) greater global presenceD) the need for more efficient work hierarchiesYou work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs?A) an intranet with KMS capabilitiesB) an extranet with KMS capabilitiesC) a TPS with KMS capabilitiesD) a CRMYou are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)A) extranet.B) intranet.C) KMS.D) CMS.Executive support systems are information systems that support theA) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision making and administrative activities of middle managers.D) day-to-day processes of production.A ________ is a senior manager who oversees the use of IT in the firm.A) CEOB) CFOC) CIOD) CTOThe principal liaison between the information systems groups and the rest of the organization is a(n)A) programmer.B) information systems manager.C) systems analyst.D) CTO.Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of A) SCMs.B) TPSs.C) KMSs.D) ERPs.Which of the following decisions requires knowledge based on collaboration and interaction?A) How long will it take to manufacture this product? B) Should we work with outside vendors on new products and services? C) In which geographical locations are our products garnering the most sales? D) Which product design is the most efficient for the user in terms of energy use?You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?A) extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork neededB) CRM, to maintain easily accessible customer records to minimize the time spent looking for client dataC) KMS, for minimizing redundant work on similar clientsD) marketing system, for improving sales levelsBuying or selling goods over the Internet is calledA) e-commerce.B) e-business.C) an intranet.D) an extranetEnterprise systems are also known as ________ systems.A) resource planningB) enterprise resource planningC) enterprise supportD) management informationAll of the following are direct business benefits of collaboration except forA) improved quality.B) improved financial performance.C) improved customer service.D) improved compliance with government regulationsWhich of the following statements about collaboration is not true?A) In business, a collaboration can last as little as a few minutes.B) Business collaboration relies on the formation of teams that are assigned a specific task or goal.C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure.D) One business benefit of collaboration is improved innovationWhich systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?A) transaction processing systemsB) executive support systemsC) management information systemsD) decision-support systems
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