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Behaviorists and cognitive psychologists are most likely to agree on which of the following points? a) Most thought processes can be explained in terms of people's observable responses to stimuli, such as the movements of the tongue that occur when a person is trying to solve a problem. b) Theorists must try to explain higher mental processes in terms of mental events.c) Researchers need to have detailed definitions about how a concept will be measured. d) Researchers must emphasize the external stimuli in the environment.

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Some researchers doubt the existence of emotional intelligence. Which of the following is an argument they use against it?A) EI assumes that decisions made emotively are superior to those made dispassionately.B) Emotions cannot be measured by testing as can be done for personality or intelligence.C) The tests used to measure EI are too simplistic in what they define as right and wrong answers.D) The concept of EI is so broad and variegated as to render it effectively meaningless.E) People with high EI appear to be high performers in the eyes of others rather than in reality.

Providing quality customer service makes demands on employees because it often puts them in a state ofA) cognitive dissonance.B) negative affect.C) emotional contagion.D) emotional dissonance.E) positive affect.

Emotional intelligence appears to be especially relevant in jobs that demand which of the following? A) social interactionB) commitmentC) task structureD) charismaE) leadership skills

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